Not happy with your purchase? Please contact email@example.com We are more than happy to fix any issues you may have.
Order Modifications or Cancellation
After your order has been placed, you have 48 hours to contact firstname.lastname@example.org and request order modifications, change of address, or a cancellation. After 48 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to STORE EMAIL ADDRESS. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact email@example.com and we will promptly take care of you.
Shipping times can be longer for remote region. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
Please note, there are no refunds or cancellations 48 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Due to the COVID-19 & pandemic, we are extending our return policy from 30 days to 60 days.
If 60 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.