Below FAQ are some common concerns of our customers before purchasing the items, if you have other questions, please just send it to
We use FedEx , DHL , 4PX to ship your package ,depending on your location.

Please make sure that We follow below steps:

Usually, our orders are processed in two steps, in first step we will process your order at our warehouse which might be be processed on same business day at our end, however if your ordered purchased items is pre-order, it may take 3-5 business days.

In the second step, the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world, mostly orders can be shipped within 12-15 business days.

Note: Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals. to get updated all the times follow us our social media links Facebook Facebook Jumily_official & I Instagram Jumily.official .
We provide free worldwide shipping for all orders above $59*! Any order below this amount will be charged a flat rate of $14.95. Please note - Heavy and Fragile items are subject to additional shipping. Charges that levied on a per product basis. These items are not eligible for Free Shipping Over $59.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
You can choose between a refund in store credit or a refund to your original payment method. We don't cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. Please Contact Us to initiate a return! :)
Note: Guidelines to return an items. If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping. Return timeframes depend on how soon you are able to ship the products and when we receive them.
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your less than perfect experience.
Your satisfaction is always Our first Preference !
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied.
There will be no cancellation fee prior to the 24 hours!
If your order has been shipped; we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
We operates in many countries around the world! We have multiple warehouses based out of USA, and South Asia.
Our head office is located at Jing'an District, Shanghai, China. Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at we're here to help!
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